Legal
Privacy Policy
Last updated: October 29, 2026
This Privacy Policy explains how ROMA PIZZA, located at 441 N Duncan Bypass, Union, SC 29379, handles personal information connected with romapizzaunion.com, customer inquiries, and our business messaging services.
Information We Collect
We collect information you provide when you contact us, submit an inquiry, request catering, or communicate with our team or automated messaging agent. This may include your name, phone number, email address, order or event details, delivery address, and the contents of messages or attachments you send.
Our website and service providers may also receive technical information, such as your IP address, browser type, pages visited, and interaction timestamps. Cookies and similar technologies may be used to operate the website, remember preferences, and understand website usage, depending on the tools enabled on our site.
How We Use Information
We use information to:
- Answer questions and provide customer service.
- Process and coordinate orders, catering requests, and other services.
- Send communications related to your inquiries or transactions.
- Operate, maintain, and improve our website and messaging services.
- Prevent misuse and meet applicable legal obligations.
Contacting us for customer service does not by itself enroll you in promotional messaging. Any promotional messaging requires the consent applicable to that program.
AI and Business Messaging
Our business messaging service may use an AI-powered agent provided through Google to answer common questions. Authorized restaurant staff may review conversations and take over when needed.
Messages, phone numbers, attachments, and related conversation information may be processed by us, Google, and the providers involved in delivering and operating the messaging service. Those providers may also process information under their own applicable terms and privacy policies.
Please do not send payment card numbers, passwords, Social Security numbers, or other sensitive information through chat.
Information Sharing
We may share information with service providers that help us operate our website, communications, ordering, payments, and delivery services, as needed to provide those services. We may also disclose information when required by law or reasonably necessary to protect customers, our business, or others.
We do not sell personal information or share it with third parties for their own marketing purposes. Mobile numbers, messaging consent, and opt-in information are not sold or shared for third-party marketing. They may be disclosed to providers as necessary to operate the messaging service or comply with law.
Third-Party Services
Our website may link to third-party ordering, payment, delivery, or social media services. Information you provide directly to those services is governed by their privacy policies. Please review their policies before submitting information.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we hold. We will respond as required by applicable law and may need to verify your identity. Certain records may need to be retained for legal, accounting, or transaction purposes.
To stop messages through our Google business messaging service, reply STOP or UNSUBSCRIBE. Sending a new message afterward may reopen the conversation.
You can manage cookies through your browser settings. Blocking some cookies may affect website features.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, and legal requirements. Retention by third-party providers is subject to their applicable policies.
We use reasonable safeguards to protect information, but no internet transmission or storage system is completely secure.
Children’s Privacy
Our website and messaging service are not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and address the matter.
Policy Changes
We may update this policy by posting a revised version on this page and updating the date above. Where required, we will provide additional notice or obtain consent.
Contact Us
ROMA PIZZA441 N Duncan Bypass
Union, SC 29379
Phone: (864) 424-9055
Email: romapizzausa@gmail.com